Returns and Refunds Questions:

1. What is your return policy?

The seller is responsible in dealing with buyers on matter regarding returning a product such as buyers changing their mind after receiving the product, exhausting a product during use, etc. Request for return can only be accepted for issues of  fault on the product, Onesell will keep a stock for the seller.

2. What is your return address

For return purposes, you can use the following address: 26, Jalan Sepadu 25/123,Taman Perindustrian Axis, Seksyen 25, Taman Sri Muda, 40400 Shah Alam,Selangor. Please make sure to use this location if you need to return a product.

3. Can I return or exchange a self-purchased product if I'm not satisfied?

You can request a return or exchange by reaching out to our onesell customer service team. We are here to assist you with any concerns or requests you may have regarding your order.

4.How do I initiate a return or request a refund?

You can start the return or refund process by making a request directly in you store's, Once the customer asks for a return or submits a request through your Onesell account, Onesell will assist in processing the return or refunds. Do not proceed on e-commerce platform until confirmation by Onesell.