Shipment

1. When and how can I obtain the tracking number and information about dispatching time?

Once you receive an order, you will be directed to obtain the tracking number directly in your store's 'To Ship' section. As for the dispatching time, you can find this information in the 'Shipping' section of your store. Style of user interface vary between e-commerce platform.

2. How to calculate the shipping price?

Shipping price is handled and calculated by Shopee, Lazada, and Tiktok platforms. They will base the criteria with the weight and/or mass provided by Onesell.