Getting started onesell dropshipper

1. How long does shipping take when you dropship from Onesell?

The shipping duration for dropshipping orders from Onesell can vary depending on the destination. Typically, for local deliveries, you can expect the shipment to arrive within 3 to 5 days(west walaysia)/ 7+ days (east malaysia). However, for overseas deliveries, it may take a bit longer, usually ranging from 7 to 12 days.

2. How fast is the processing time of Onesell?

Onesell ensures efficient order processing, with all orders being packed and handed over to our courier partners within 48 hours. Additional time may be required after public holiday.

3. How do you deal with orders that are out of stock

When an order is found to be out of stock, please kindly inform Onesell customer service as soon as possible. Additionally, we strive to provide alternatives whenever possible, suggesting similar products or options that may meet their needs. If no suitable alternatives are available or if the customer prefers, we accept and approve refunds as an option to ensure a satisfactory resolution to the order issue.

4. What if you need to modify your order?

If you find the need to modify your order, we recommend that you contact Onesell's customer service as soon as possible. Our dedicated customer service team will be happy to assist you in making any necessary modifications to your order. Whether you need to update the quantity, change the shipping address, or make any other adjustments, reaching out to our customer service ensures a smooth and hassle-free process for order modifications.

5. What kind of packaging are you using?

When it comes to packaging, Onesell offers custom packaging services tailored to the specific product. We understand that different products may have varying packaging requirements, and our approach is to provide packaging solutions that align with the product's needs. This means that we take into consideration the size, fragility, and presentation requirements of the item to ensure it is packaged securely and professionally, enhancing the overall customer experience.

6. Does dropshipping require a seller's permit and business license?

In Malaysia, dropshipping typically does not require a seller's permit or a specific business license on its own.

7. What type of product does Onesell provide?

Onesell provides a wide range of product categories to cater to various customer preferences. These categories include ElectronicAccessories, HomeAppliances, HealthBeauty, BabiesToys, Pets, HomeLifestyle, WomensFashionAccessories, MensFashionAccessories, SportsLifestyle, Shoes , and Stationery Bags.

8. Should I need to package the product?

No, you don't have to worry about packaging the product. We will handle the packaging of the product for you. Our team will ensure that the product is securely and professionally packaged before it is shipped to your customer.

9. How we process package product

Synching incoming orders from seller's store with Onesell’s system. Those order will require payment in Onesell account. Once confirmation on payment is received the order will be processed for packaging and delivery by partnered courier.